For healthcare professionals

Your work makes lifesaving donation possible

Make the lifesaving referral call: 1-800-443-8469

Create something positive from loss

As a healthcare professional, you work to save lives every day and impact the communities around you. However, there are times, when despite every effort, a patient's life cannot be saved. When this happens you have the ability to set in motion a process that allows families the opportunity to save and improve lives through organ, tissue, and eye donation.

LiveOnNY is dedicated to supporting families through the process of donation, and our care doesn't end after the family leaves the hospital. The LiveOnNY Family Services and Aftercare Services teams provides the donor families support in the hospital and beyond. The Aftercare teams provides grief counseling support, events to honor the memory of lost loved ones, letter writing support for donor families to connect with recipients and more.

Key to donation success

  • Referral and reporting

    In order to make any organ donation possible a timely referral call is necessary. Federal and local regulations mandate that every hospital death and every imminent death be reported to the local organ procurement organization as required by the Center for Medicaid/Medicare Services.

    These are the clinical indicators to follow when making a referral call for a death or imminent death to our 24 hour call center. For access to the clinical indicators and FAQs, visit CallLiveOnNY.com.

    We are here to help 24-7. If you have an urgent issue that needs to be immediately addressed, please call 1-800-GIFT-4-NY (443-8469) and request to speak with the Administrator on Call.

  • Communicating with a family

    A family is processing a significant amount of information at the time a loved one is declared dead. LiveOnNY staff are trained to have conversations about donation with family members. A family may have questions about end of life decisions.

    Bridging statements are a resource to introduce the conversation surrounding donation to a family until a trained LiveOnNY staff member can engage with the family.

How we can help

  • Donation process

    In navigating the initial stages of donation referral, LiveOnNY will work closely with each hospital to guide staff through the process:

    • Referral worksheet: Once a referral is made, thorough documentation is required. LiveOnNY has certain questions that will be asked of your hospital by a LiveOnNY staff member about a potential patient for both organ and tissue donation.
    • Protocols: LiveOnNY works closely with the hospital to determine suitability of organs for transplant and assess contradictions to donation.
    • Donor management goals: LiveOnNY works to optimize organs for donation to ensure the optimal outcomes for transplant recipients

  • Education & training

    The LiveOnNY Hospital Services team provides comprehensive on-site education & training for hospital staff on a variety of donation topics.

    • Contact the LiveOnNY Hospital Services Team by calling 347-675-4326 to schedule an in-service or rounding.

  • NY State Anatomical Gift Act

    Changes to the law: What you need to know

    As of June 23, 2020, new laws went into effect due to updates made to the New York State Anatomical Gift Act. The intention of the 2020 changes to New York State’s Public Health law related to anatomical gifts is to strengthen the autonomy of donors and increase the state’s rates of organ and tissue donation, resulting in more lives saved through transplantation. To understand how these changes affect the organ and tissue donation process and what healthcare professional need to know, click here.

Stories of living on

Wilbert Mora Graphic.jpg
Detective Mora lived a life of service as an NYPD officer. Even in death he continued to serve, saving 5 lives through organ donation.

Meet Detective Mora

Donor Hero
Ken Teasly
Ken, a longtime Bronx resident, got a second chance at life.

Meet Ken

Recipient
Roxanne/Michael
In July 2010, an accident took Michael’s life. But that wasn’t the end of Michael’s story. Michael saved five lives through organ donation and Roxanne received his heart.

Meet Roxanne

Heart Recipient