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yes
no
yes
no



very clear
mostly clear
somewhat clear
rarely clear
not clear at all
n/a
very clear
mostly clear
somewhat clear
rarely clear
not clear at all
n/a
very adequate
mostly adequate
somewhat adequate
rarely adequate
not adequate at all
n/a
always informed of the outcomes
usually informed of the outcomes
sometimes informed of the outcomes
usually not informed of the outcomes
never informed of the outcomes
n/a



always responds timely
usually responds timely
sometimes responds timely
rarely responds timely
never responds timely
n/a
always provides appropriate time
usually provides appropriate time
sometimes provides appropriate time
rarely provides appropriate time
never provides appropriate time
n/a
always considerate
usually considerate
sometimes considerate
rarely considerate
never considerate
n/a



always professional onsite
mostly professional onsite
somewhat professional onsite
seldom professional onsite
never professional onsite
n/a
always professional
mostly professional
somewhat professional
rarely professional
never professional
n/a
very supportive
somewhat supportive
neutral
rarely supportive
never supportive
n/a




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